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Edinburgh Airport welcome staff start trialling Google Glass

Trials have already been carried out at Heathrow and Copenhagen

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Edinburgh Airport staff are trialling Google Glass in a bid to help them deal with customer enquiries. 

Glass includes a small screen just above the right eye that can be used to deliver directions, social media streams and web pages direct to the user. The wearable computer allow users to take a picture, record a video and read messages.

Glass will be worn by Edinburgh Airport's customer welcome team, Blackjack, who are a division of airport service providers Omniserve.

The Blackjack team will trial the £1,000 augmented reality glasses until December and use them to provide travellers with flight information, translations and tourist information about the Scottish capital. 

Edinburgh Airport CEO Gordon Dewar claims the trial is a good example of how Edinburgh Airport is thinking “out of the box”.

“The fact that it’s the first trial of its kind in a Scottish airport is exciting as it shows we’re leading the way in how we interact with our passengers," he said. “Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.” 

But Emma Carr, director of Big Brother Watch, questioned whether the technology was appropriate for an airport.

"The danger with Google Glass is that the camera is seeing what you see, all the time, while the microphone allows nearby conversations to be eavesdropped on.

"It is impossible to guarantee against these devices being hacked, so it is surprising that this technology is allowed anywhere like an airport or Government buildings.

"Google Glass offers a uniquely detailed view of your life and your surroundings and while Google’s main interest is selling advertising, there are a whole range of reasons why other people might seek to do all they can to get access to a device.

"The only way to protect yourself and the people around you is to not wear them."

Edinburgh Airport dealt with close to 10 million passengers in 2013, making it Scotland’s busiest airport. 

Google Glass has already been trialled by staff at Copenhagen Airport and by staff on Virgin Atlantic’s 1st Class check in desk. 


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