Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

Edinburgh Airport welcome staff start trialling Google Glass

Trials have already been carried out at Heathrow and Copenhagen

Article comments

Edinburgh Airport staff are trialling Google Glass in a bid to help them deal with customer enquiries. 

Glass includes a small screen just above the right eye that can be used to deliver directions, social media streams and web pages direct to the user. The wearable computer allow users to take a picture, record a video and read messages.

Glass will be worn by Edinburgh Airport's customer welcome team, Blackjack, who are a division of airport service providers Omniserve.

The Blackjack team will trial the £1,000 augmented reality glasses until December and use them to provide travellers with flight information, translations and tourist information about the Scottish capital. 

Edinburgh Airport CEO Gordon Dewar claims the trial is a good example of how Edinburgh Airport is thinking “out of the box”.

“The fact that it’s the first trial of its kind in a Scottish airport is exciting as it shows we’re leading the way in how we interact with our passengers," he said. “Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.” 

But Emma Carr, director of Big Brother Watch, questioned whether the technology was appropriate for an airport.

"The danger with Google Glass is that the camera is seeing what you see, all the time, while the microphone allows nearby conversations to be eavesdropped on.

"It is impossible to guarantee against these devices being hacked, so it is surprising that this technology is allowed anywhere like an airport or Government buildings.

"Google Glass offers a uniquely detailed view of your life and your surroundings and while Google’s main interest is selling advertising, there are a whole range of reasons why other people might seek to do all they can to get access to a device.

"The only way to protect yourself and the people around you is to not wear them."

Edinburgh Airport dealt with close to 10 million passengers in 2013, making it Scotland’s busiest airport. 

Google Glass has already been trialled by staff at Copenhagen Airport and by staff on Virgin Atlantic’s 1st Class check in desk. 



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *