Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

Intel solid drive update crashes Windows 7

Chip giant pulls firmware after one day

Article comments

Intel has pulled a firmware upgrade it released on Monday for its X25-M consumer solid-state drives as users complained that the software caused crashes.

The company on Monday made available a software package, SSD Toolbox, to monitor and manage the performance and health of X25-M SSDs on systems running Windows 7. The package included a firmware upgrade and software called SSD Optimizer that included diagnostic tools to help keep the Intel SSD running at high performance.

"We have been contacted by users with issues with the 34-nanometre Intel SSD firmware upgrade and are investigating. We take all sightings and issues seriously and are working toward resolution. We have temporarily taken down the firmware link while we investigate," an Intel spokesman said.

The spokesman declined to comment on when the company would issue updated firmware. Intel declined comment on potential problems users could face, but in a forum on the company's website, users said the firmware led to driver problems that crashed SSDs, making systems with the Windows 7 OS unusable.

"Upon rebooting into Windows 7, Windows began installing new drivers automatically. Don't know what it was installing, but it requested a reboot when it was done and poof!" wrote a poster who went by the name of Georgewillow. The system prevented a reinstall of Windows 7, citing problems detected by the disk monitoring function built into the hardware.

After installing the firmware, a poster named Shade saw an error message on rebooting a Windows 7 system that read "A disk read error has occurred. Press CTRL-ALT-DELETE to reboot". Though the SSD with the Windows 7 OS was inoperable, a drive with the Windows Vista OS was accessible, Shade wrote.

"I hope Intel can answer is my SSD dead for good or is there a way to get it [to] work again?" asked a poster named Rohirm.

However, some on the board said they were able to successfully install the firmware on PCs with the Windows 7 OS.

Intel has had problems in the past with firmware for X25-M SSDs made using the 34-nanometre manufacturing process. Intel in August pulled firmware for the SSDs after a password bug made the drives inoperable, making it impossible to access or retrieve data. It reissued the firmware after the bug was fixed.



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *