Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

Victorinox offers refunds after USB Swiss Army drives lose security

‘Companion for life.’ Unless it’s software

Article comments

Swiss army knife maker Victorinox has decided to take the sting out of ditching support for the security software in its range of USB-knife drives by offering customers a full refund.

In a message posted to Facebook but not apparently anywhere else, the company said customers unhappy with the ending of the security features on the company’s combined penknife/flash memory drives could send them back for a refund.

“Ultimately, if you simply aren’t happy with the product based on this development and would like to return it, we understand,” read the announcement.

The company announced the end of support for the security features a few days ago in an ambiguous Facebook post that failed to clarify that all of the drive’s security features  - including an encrypted partition, biometric authentication and secure password management – would cease functioning.

However, the seriousness of the issues was underlined by the company setting 15 September as the date by which customers must back up all data on the encrypted section of the drives.

Customers wanting to take advantage of the refund offer must do so by contacting the company by 31 December 2012 using an online form. A member of the support team would phone to confirm the process and issue a refund within two weeks, Victorinox said.

Despite the simple refund process, the company will have won itself few friends by the sudden decision to withdraw security from a range of products it only started selling 18 months ago. This is a company whose corproate tag line is "companion for life."

Many customers will have paid a hefty premium for the pocket knives on the basis that each came with a flip-out secure USB stick as a feature. The storage on the drives will still be usable after 15 September but without this element they look like desperately poor value compared to the alternatives.

The drives are hugely expensive over buying a conventional Victorinox penknife without the secure store built in; a 16GB Victorinox Secure retails for £159 ($252) on Amazon. They remain on sale through a variety of outlets with the security features still mentioned as a selling point.

Victorinox contact details: consumer.inquiries@swissarmy.com or (for US customers) 800-442-2706.



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *