Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

IE crippled by Microsoft update

One patch too many.

Article comments

Microsoft is looking into reports that a security update for Internet Explorer issued last week has crippled some users' ability to get on the web with the browser.

Users started posting messages to multiple Microsoft support newsgroups almost immediately after Microsoft released the MS07-069 security bulletin on 11 December, saying that they were unable to connect to the Internet, either because IE refused to open or because when it did open, it could not reach various sites.

"About 60 percent of the time, I would get an 'Internet Explorer has encountered a problem and must close' dialog," reported Bill Drake on the Windows Update newsgroup. Others echoed those comments on IE-specific forums, noting that both IE6 and IE7 balked at loading, or while loading, some pages, particularly home pages, on both Windows XP and Windows Vista machines.

Harold Decker, operations manager at San Diego-based Gold Peak Industries, started fielding calls from users last Wednesday morning as soon as people hit the office.

"I stopped everyone who hadn't installed the update from installing it, after four PCs out of 14 had the problem," said Decker, who manages a total of 35 Windows XP SP2 machines. "We're a pretty plain shop; all our systems run Windows XP SP2 and IE6," said Decker. "But some kept crashing. It seemed limited to the window that was opened, and changing the home page to something simple, like a blank page, gave a better success rate."

Decker cited numerous brand-name sites that workers at Gold Peak couldn't reach without crashing IE, including Federal Express' and Lowe's Home Improvements.

Microsoft said it was on the case. "Our customer service and support teams are investigating public claims of a deployment issue with Microsoft Security Bulletin MS07-069," said Microsoft's Mark Miller, director of security response. "If necessary, Microsoft will update the Knowledge Base article associated with MS07-069 with detailed guidance on how to prevent or address these deployment issues," Miller added.

Other users on the support forums weren't much help, except to suggest uninstalling last Tuesday's security update. That's what Decker did. "We uninstalled [MS07-069] and have had no problems since then," he said.



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *