Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

AT&T, T-Mobile, Sprint to stop charging for most premium text messages

Verizon Wireless is also winding down its premium messaging business

Article comments

Three major U.S. carriers have agreed not to charge their customers for premium text messages, which have emerged as a route for unauthorized third-party charges on mobile phone bills.

AT&T Mobility, Sprint and T-Mobile will not charge their customers for commercial Premium Short Messaging Services, which gave users the ability to purchase or subscribe to messaging programs provided by third-party content providers, Vermont Attorney General William Sorrell said in a statement on Thursday.

Forty-five states, including Vermont, Delaware, Florida, Maryland, Oregon, Texas and Washington, have been in discussions aimed at stopping mobile "cramming," which essentially refers to unauthorized third-party charges that appear on mobile phone bills. PSMS account for the majority of third-party charges on cell phones but also for a large majority of cramming complaints, Sorrell said.

Verizon Wireless is winding down its premium messaging business, though it was not part of the announcement by Sorrell. Its General Counsel William B. Petersen said in a statement that the operator had previously decided to exit the premium messaging business because of changes in the ways customers access information as well as recent allegations that third-parties have engaged in improper conduct in providing the premium services to its customers.

The change may not affect text-to-donate for charitable programs and text-to-contribute for political campaigns. Sorrell said two carriers had confirmed that they will continue to allow charitable donations to be billed through PSMS. T-Mobile, for example, said it is stopping as soon as possible all billing for premium text services, except for charitable and political giving.

"Despite protections and processes put in place by T-Mobile and the industry, not all premium text message (SMS) vendors have acted responsibly," T-Mobile wrote on its support page. Standard messaging campaigns like voting on shows like American Idol will continue unaffected, it added.

Verizon also said it would continue to support text-to-donate for charitable programs and text-to-contribute for political campaigns that use the technology.

"We are pleased that AT&T, Sprint and T-Mobile have decided to stop the flow of money from the pockets of ordinary people to the bank accounts of scam artists," Sorrell said. He urged other carriers to follow their lead.

Cramming on cell phones and landlines is estimated to cost Americans US$2 billion a year. In May, the attorney general released a survey that showed that 60 percent of third-party charges placed on the mobile phone bills of the people of Vermont were unauthorized.

On Thursday, the operators of Wise Media in Atlanta agreed to settle with the U.S. Federal Trade Commission charges that they crammed $10 million worth of charges onto mobile phone users' bills without their consent. The FTC charged the company for sending text messages with horoscopes, flirting and love tips and other information at $9.99 per month, without customers' permission.



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *