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Yahoo accused of poor email service

Tests find half its servers are shut down.

Article comments

A US security vendor claims to have discovered the reason for Yahoo’s alleged poor email delivery – as many as half its email hosts can be “closed” at any one time.

According to trimMail’s Email Battles site, which recently monitored 16 of the company’s advertised email hosts 240 times over a half hour period, only 133 of its probes were answered. Many of the servers were closed and unavailable.

Overall availability ranged from 25 percent to 75 percent over the admittedly short test period. The average availability was 55 percent, with the worst of the servers available only 7 percent of the time.

The measurements were taken using the company’s freely-available web tool Mail Server Profiler.

Yahoo struggles with a reputation for mediocre service in some quarters, but it is difficult to know what to make of these figures. The company is likely to counter that their accusers only took the readings over a short and untypical period, or that the hosts being closed was not in itself indicative of service levels.

The site suggests paying customers take their business elsewhere rather than waste their own server resources trying to cope with mail resends.

In a single-query repeat of the Email Battles test, Techworld discovered that six of the sixteen mail hosts were marked as closed, a similar result. By comparison, of the 16 possible hosts on Hotmail, four were found to be closed, while all of Gmail’s eight hosts were up.

It is impossible to say whether this comparison is representative or not, or the fact that the hosts are closed is in itself the reason for poor email service – that would require a much longer and more detailed test. It would also be dependent on traffic volumes at a given moment in time, which can vary.

Yahoo responded to the story with the following comment. "Yahoo! Mail treats e-mail delivery as a top priority. We are successfully delivering billions of e-mail messages per day, and in fact, Yahoo! Mail delivers more messages per quarter than the US Postal Service, FedEx and UPS combined in a year. Yahoo! is constantly enhancing technologies and operations in order to deal with the load."


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pj said: Yahoo offers terrible email delivery service There is nothing more frustrating than to put your your effort into typing an email only to have it returned to you with some lousy daemon notice stating that delivery failed which just leaves you stuck because yahoo offers no quick or clear solution of how to get it sent correctly yahoo is a lousy server also for the fact that from time time to time they all but force their customers to have to switch to their latest email changes whether you want to or not Then once you there using their new and more lousy email system you find that you run into multiple problems such as not being able to send emails to several contacts within your contact list because somehow they forgot to include the option or at least make the option to do this visable to to confused customers They offer horrible service Let your friends know it too

POd POP3 Site said: Yahoo generates way too many timeouts for people sending me e-mail to my POP3 server What a joke

James said: Pretty much its true that Yahoo does not have a good customer service not professional at allwwwcrawlingthenetcom

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