Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

Concentrix creates 1,000 BPO jobs in Belfast

Part of European expansion

Article comments

Business process outsourcing firm Concentrix is creating over 1,000 new jobs in Belfast as part of a £36 million investment.

The Californian company, a subsidiary of Synnex, already employs over 800 in Belfast. Concentrix as a group runs customer care call centres on behalf of businesses such as banks, insurance firms and health care companies. It also provides front and back office services for retail stores and banks, and processes claims for insurance companies.

Citing low profit margins, IBM sold its customer care outsourcing business to Synnex for $505 million (£304 million) last year, and Synnex combined this business with its Concentrix subsidiary.

Invest Northern Ireland ploughed £3.5 million of support into Concentrix's latest expansion. Concentrix's operations in Belfast currently service a number of blue-chip international companies. Many of the business services jobs will be multi-lingual and will involve technical support services.

Enterprise minister Arlene Foster said: "This is the biggest ever job creation project supported by Invest NI and is a tremendous endorsement of Northern Ireland's credentials as an inward investment location."

Senior vice president of Concentrix Philip Cassidy said: "Our strategy is to grow global revenues significantly over the next three years. This will require us to put in place over 1,000 new posts. Since we set up operations in Belfast, we have achieved excellent service delivery and now want to build on this to expand our European base."

He said: "The support provided by Invest NI, the quality of people and the cost competitive business environment makes Northern Ireland a very attractive location for us."

TechMarketView analyst John O'Brien said of the investment: "It shows the growing demand in the UK for high quality onshore customer service operations.

"With the right training, investment and career progression in place for these new employees, Northern Ireland could build on this investment and diversify its labour market, perhaps becoming a new high quality onshore customer service hub."

O'Brien said: "Big IT/business processing names like Capita, Fujitsu, HP and Serco, and smaller players like Kainos, are already present here and see the benefits of Northern Ireland as a cost effective UK location with high quality staff."


More from Techworld

More relevant IT news


Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *