Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

Postini traps legitimate messages, creates Gmail delivery backlog

The problem has delayed receipt of messages to Gmail users

Article comments

Google has been scrambling for more than 24 hours to unclog a queue of messages sent to Gmail users that its Postini email filter incorrectly labeled as spam and quarantined.

The company logged the problem shortly after 9 a.m. U.S. Eastern Time Wednesday on its Apps Status page. In the latest update to the issue, posted on Thursday at around 8 a.m., Google said it would start reprocessing copies of the quarantined messages "in the next hour" and that its engineers would start redelivering them "in small batches."

"It's then expected that it will take several hours until all messages are reprocessed," the note reads.

It's not clear from the information on the Apps Status page if this Postini problem is related to a message delivery delay Gmail users experienced on Tuesday.

Google didn't immediately respond to a request for comment and more details, such as the cause and scope of the Postini problem. Postini services are used to secure Gmail as part of the Google Apps suite.

Google announced in mid-2012 that it would phase out the Postini email security cloud services, because it planned to progressively integrate the technology natively into Google Apps and into the optional Apps Vault email archiving, discovery and compliance service.

The process is still ongoing, according to the Postini Transition Resource Center page and accompanying timeline.

A week ago, a "service disruption" tripped Google's Drive cloud storage service, Docs word processing and Sheet spreadsheet applications, as well as its Sites intranet builder.

Google representatives have declined to comment about that outage last week and about the Gmail problem earlier this week.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *