Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

California sues SAP over failed payroll software project

The project dates back to 2005 and has cost taxpayers more than $250 million so far

Article comments

SAP has been slapped with a lawsuit by California's state controller over a payroll software implementation the office says cost taxpayers a vast sum of money, but has never worked correctly.

"After three years, and paying SAP approximately $50 million to integrate its own software into a new payroll and benefits system for the state of California, all the [state controller's office] has to show for its investment is a system that could not get the payroll right even once over an eight-month period for a pilot group of only 1,500 employees," the lawsuit states.

The suit, filed Thursday in Sacramento County District Court, comes after a lengthy back-and-forth between the state and SAP over the system, which was supposed to serve 240,000 workers and replace 30-year-old legacy systems.

Controller John Chiang terminated the state's contract with SAP in February, alleging that the vendor had failed to stabilize the system. It generated "significant errors" in payroll runs conducted during the pilot program, which centered on workers in Chiang's office, including "under or over-compensation of wages" and "failure to report contributions to retirement accounts," according to the suit.

SAP is reviewing the state's complaint, spokesman Andy Kendzie said via email Friday.

"We will say -- as we have said consistently over the course of this engagement -- that SAP software is not the culprit here, nor was SAP's performance in implementing the software," Kendzie said. "Our software works exactly as it is designed and we have successfully implemented the software with other clients. Moreover, we are very disappointed that the Controller's office sought to move this problem to litigation when SAP was working earnestly with the Legislature to solve the State's problems with its payroll implementation."

In a report released in August, the California state senate also found that the controller's office contributed to the project's woes due to "lack of transparency and proper management oversight," Kendzie noted. "We stand behind our software and our actions on this project."

California taxpayers so far are out much more than the US$50 million paid to SAP. More than $250 million has been spent on the system, which is called MyCalPAYS and dates back to 2005. SAP joined the project in 2010 after the original contractor, BearingPoint, was fired.

It's not clear how much benefit the state will gain from the lawsuit.

SAP and Deloitte Consulting found themselves sued in a separate case by Marin County, California, over a troubled SAP software project there.

The ugly legal battle that ensued ended in a settlement, but reportedly only netted the county $3.9 million while it spent $5 million on legal fees. The county is starting from scratch on the ERP (enterprise resource planning) project, which has cost it at least $30 million.

Large-scale ERP projects are complicated affairs, with both customers and vendors required to play important roles in mapping over data and processes from legacy systems to the new software, making any project ripe for finger-pointing when matters go awry.

Public sector implementations can present an additional layer of risk and complexity, particularly for payroll, given that employees may be represented by multiple unions with differing contracts and work rules.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *