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Hotmail users report service issues linked to rollout

But Microsoft has so far failed to respond

Article comments

Hotmail users around the world are reporting problems trying to login to their webmail accounts.

The problem were first reported on Friday, but seems to have escalated today. A number of users have written on the Microsoft Community website that they are receiving the following error message: “Something went wrong and we cannot log you in right now. Try again later”.

It has been suggested that the problem might relate to users renaming their accounts to, as part of Microsoft's overhaul of the free webmail service.

Forum moderator Shikha_G responded to the issue on 12 October, claiming that Microsoft has “investigated the issue and fixed some things in the backend”, so the error message should no longer appear.

However, some users claim that they are still seeing the same problem, and others are reporting getting different error messages such as “Sorry, there seems to be a problem with Hotmail right now,” and “We're updating your inbox, please try again in a few minutes”.

In some cases, these people have been unable to access their inboxes for over a week.

Others have logged into their accounts and been greeted with an apparently empty inbox, giving rise to concerns that their emails have been lost or deleted.

Users have taken to Twitter to vent their frustrations.

“HOTMAIL FIX YOURSELF I HAVE AN ASSIGNMENT TO FINISH,” wrote Twitter user @chelseacatilo.

“What the hell is happening to Hotmail?! Why has it gone all loony on my ass?!” said @PegasusZ.

"How can hotmail not have a customer service, blocking my emails for no reason,” added @matinbehzad.

Microsoft told Techworld, “We are not seeing any indication of account-access issues at this time. As always, we encourage users to visit the Hotmail and status page for the latest information.”

Back in August, Microsoft began rolling out a new webmail service for consumers called that will eventually replace Hotmail.

Microsoft hopes that will draw people away from competing consumer webmail services like Google's Gmail and Yahoo Mail.

The new service integrates with Exchange ActiveSync, so that accounts can be synchronised across a variety of devices. It also includes Office Web Apps, the online versions of Word, Excel, PowerPoint and OneNote, along with the SkyDrive cloud storage service. is not to be confused with the Outlook email and calendaring PC application, nor with Outlook Web App, which gives Exchange users access to their accounts via a browser.


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Comments said: Yet another reason I cant stand Microsoft Spoke to someone to complain on live chat customer service who cut me off even though I wasnt being rude swearing etc Will now look into moving away from outlook to Gmail Well done Micorsoft

ditto said: Sorry there seems to be a problem with Hotmail right now This is the message I have been receiving for 3 days now Microsoft advice is to empty ones cache What a joke They should just admit that their outlook rollout has bugs and start working on fixing them

lynn said: So how do we get into are accounts i have a message from State Board of Equalization that I cant get to and only have a few more days before my taxes are due Anyone out there help You are asking for an e-mail account witch I cant access

zuzu said: the only thing they will win by this situation is to make their members avoid hotmail and deactivate their accounts they wont get the users of yahoo and google

WHY? said: Ive tried everything suggested by the hotmail team and others having problems and its not working It is ruining my project I am at a loss and wish I could sue Hotmail for destroying all I am working for Anyone got any advice on how to sue hotmail I am sure if we all got together and put in claims they would speed up sorting out all the problems they have caused themselves and us

disGruntled said: hope draw people away from gmail lol what a joke it has driven me back to gmail the current ignored hotmail accessibility problem I wont return to msn or hotmail at all always liked gmail and have been playing back on there and found the improvements and upgrades are great thanks for the stuff ups hotmail and msn i will never return to your programs AND this again has confirmed why i purchased apple products over four years ago cos inherent problems always impact on functionality of msn products never to return and my whole family and friends have been converted over four years ago

Strikernumber9 said: Can you roll back to the original version of hotmail and if so how

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