Follow Us

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

Gmail hiccup resends messages multiple times

Gmail users are fielding complaints from annoyed recipients

Article comments

Gmail users have been reporting in droves that the Google webmail service is resending messages to their recipients, turning these users into accidental spammers who are unintentionally annoying friends, acquaintances and business contacts.

Starting on Tuesday, users have filled multiple pages of the official Gmail Help Forum with complaints about this problem, which is causing them and their recipients grief.

In this thread, a Google employee identified as MrEvan popped in to say the company is looking into the issue.

"Thanks for your reports. Just wanted to let you know that the engineers have been working on this. I should have more details tomorrow about what's going on, what you can expect, and progress toward fixing this for you asap," Mr Evan wrote in his message, posted at around 1 am US Eastern Time on Wednesday.

Google didn't immediately respond to a request for comment.

"Three recipients of my Gmail messages sent using Firefox have complained that they are receiving the same message 3-4 times over. And they want me to do something about it! Gmail, please help as these are important business clients," wrote one user in the thread.

A scan of the complaints reveals that affected users are using a variety of operating systems, browsers and e-mail client software. The problem seems to have started several days ago, but affected Gmail users mostly began reporting it on Tuesday.

The problem apparently happens with some messages and affects some recipients, but when it strikes, it creates a difficult and embarrassing situation for senders, who ultimately aren't at fault and can't solve the issue.

Some of the affected messages are re-sent over a period of days.

Currently, a majority of the threads in the first seven pages of the "Composing and Sending Messages" section of the Gmail Help Forum are about this problem.



Share:

More from Techworld

More relevant IT news

Comments



Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

Download Whitepaper

10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

Download Whitepaper

Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

Download Whitepaper

Advancing the state of virtualised backups

Dell Software’s vRanger is a veteran of the virtualisation specific backup market. It was the...

Download Whitepaper

Techworld UK - Technology - Business

Innovation, productivity, agility and profit

Watch this on demand webinar which explores IT innovation, managed print services and business agility.

Techworld Mobile Site

Access Techworld's content on the move

Get the latest news, product reviews and downloads on your mobile device with Techworld's mobile site.

Find out more...

From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

Watch now...

Site Map

* *